Guildbase is committed to providing a safe, inclusive, and respectful environment for all users. These Content & Safety Guidelines ("Guidelines") outline the standards of conduct we expect from everyone who uses our platform.
These Guidelines apply to all content created, shared, or transmitted through Guildbase, including but not limited to guild names, descriptions, application forms, application responses, team communications, custom branding, and any other user-generated content.
By using Guildbase, you agree to abide by these Guidelines. Violations may result in content removal, account suspension, permanent bans, and where appropriate, reports to law enforcement authorities.
Our Commitment to Safety
We take the safety of our community seriously, especially the protection of minors. We maintain a zero-tolerance policy for child exploitation, predatory behaviour, and content that endangers young people. We actively cooperate with law enforcement agencies worldwide and report illegal content to the appropriate authorities.
1. Child Safety & Protection of Minors
The safety of children and young people is our highest priority. We have an absolute zero-tolerance policy for any content or behaviour that exploits, endangers, or sexualises minors.
1.1 Strictly Prohibited Content
The following content is strictly prohibited and will result in immediate permanent ban and report to law enforcement:
Child Sexual Abuse Material (CSAM): Any sexual content involving minors, including images, videos, text, or AI-generated content
Sexualisation of Minors: Any content that sexualises, romanticises, or depicts minors in a sexual manner, including fictional representations
Grooming: Any attempt to build trust with a minor for the purpose of sexual exploitation, manipulation, or abuse
Solicitation: Requesting sexual content from minors or attempting to arrange meetings with minors for sexual purposes
Sextortion: Threatening to expose sexual content involving minors or coercing minors into producing such content
Trafficking: Any content that promotes, facilitates, or glorifies child trafficking or exploitation
1.2 Predatory Behaviour
The following behaviours are prohibited and will result in immediate action:
Adults soliciting personal information from minors (address, phone number, school, etc.)
Adults attempting to move conversations with minors to private or off-platform channels
Adults sending unsolicited private messages to minors
Creating guilds or application forms designed to target or collect information about minors
Posing as a minor to gain trust or access to young people
Sharing content that normalises inappropriate adult-minor relationships
Encouraging minors to hide communications from parents or guardians
Offering gifts, money, or opportunities to minors in exchange for personal information or meetings
1.3 Age Requirements
Users must be at least 13 years old to use Guildbase
Guild owners must verify that their communities comply with age requirements
Application forms must not be designed to collect sensitive information from minors
Guilds targeting users under 18 must implement appropriate safeguards and content restrictions
1.4 Reporting & Response
We report all apparent violations involving child exploitation to the National Center for Missing & Exploited Children (NCMEC), the Internet Watch Foundation (IWF), and relevant law enforcement agencies. We preserve evidence and cooperate fully with investigations.
2. Prohibited Content
The following types of content are prohibited on Guildbase. Creating, sharing, or distributing such content may result in content removal, account suspension, or permanent ban.
2.1 Illegal Content
Content that violates any applicable laws or regulations
Content that promotes, facilitates, or instructs illegal activities
Content related to drug trafficking, weapons trafficking, or human trafficking
Stolen data, hacked accounts, or content obtained through illegal means
Counterfeit goods, fraudulent services, or financial scams
Content that infringes intellectual property rights (copyright, trademark, etc.)
2.2 Violence & Threats
Threats of violence against individuals or groups
Content that glorifies, promotes, or incites violence
Graphic violence, gore, or content depicting real-world harm
Instructions for carrying out violent acts
Content that celebrates or trivialises violent tragedies
Threats to reveal personal information (doxxing)
Encouraging self-harm or suicide
2.3 Hate Speech & Discrimination
Content that attacks, demeans, or incites hatred against individuals or groups based on protected characteristics including race, ethnicity, national origin, religion, gender, gender identity, sexual orientation, disability, or medical condition
Slurs, derogatory language, or symbols associated with hate groups
Holocaust denial, genocide denial, or revisionist content that minimises atrocities
Content that promotes or glorifies hate groups or extremist ideologies
Dehumanising language or comparisons targeting protected groups
2.4 Harassment & Bullying
Targeted harassment of individuals or coordinated harassment campaigns
Cyberbullying, intimidation, or persistent unwanted contact
Sharing personal information without consent (doxxing)
Non-consensual intimate images or threats to share such images
Creating content to mock, humiliate, or degrade specific individuals
Impersonating others to damage their reputation
Brigading or coordinated attacks against individuals or communities
2.5 Sexual Content
Pornographic or sexually explicit content
Non-consensual sexual content or "revenge porn"
Sexual services or solicitation
Content depicting sexual violence or non-consensual acts
Unsolicited sexual content or advances
2.6 Dangerous & Harmful Content
Instructions for creating weapons, explosives, or dangerous substances
Content promoting dangerous challenges or activities
Content that promotes eating disorders, self-harm, or suicide
Dangerous misinformation about health, safety, or emergencies
Content promoting dangerous conspiracy theories that could lead to real-world harm
2.7 Fraud & Deception
Phishing attempts or fraudulent schemes
Impersonation of individuals, organisations, or Guildbase staff
Misleading content designed to deceive users
Fake reviews, testimonials, or endorsements
Pyramid schemes, Ponzi schemes, or other financial fraud
Cryptocurrency scams or fraudulent investment opportunities
2.8 Spam & Platform Manipulation
Mass unsolicited messages or communications
Automated or bot-generated content without authorisation
Artificially inflating metrics or engagement
Creating multiple accounts to evade bans or restrictions
Deliberately disrupting the Service or other users' experience
3. Guild Owner Responsibilities
Guild owners have additional responsibilities to ensure their communities remain safe and compliant with these Guidelines.
3.1 Content Moderation
Guild owners are responsible for moderating content within their guilds
Implement appropriate moderation practices for your community size
Remove prohibited content promptly when identified
Report serious violations to Guildbase using our reporting tools
Do not create guilds for the purpose of hosting or distributing prohibited content
3.2 Application Form Responsibilities
Do not collect unnecessary personal information from applicants
Do not create application forms designed to harvest sensitive data
Do not ask for information that could be used for identity theft or fraud
Clearly state how applicant data will be used
Protect applicant data in accordance with applicable privacy laws
Do not share applicant data with third parties without consent
3.3 Team Member Management
Only invite trusted individuals as team members
Assign appropriate permissions based on role requirements
Monitor team member activity and remove those who violate guidelines
Do not grant administrative access to unknown or untrusted individuals
3.4 Community Standards
Establish clear community rules that align with these Guidelines
Create an environment where members feel safe to report concerns
Do not tolerate harassment, discrimination, or abuse within your guild
Take appropriate action against members who violate guidelines
4. Protecting Yourself Online
We encourage all users to take steps to protect themselves while using Guildbase and interacting with online communities.
4.1 Personal Information
Be cautious about sharing personal information (real name, address, phone number, workplace, school)
Use strong, unique passwords and enable two-factor authentication
Be wary of unsolicited requests for personal information
Verify the legitimacy of guilds and applications before submitting sensitive information
4.2 Recognising Warning Signs
Be alert to potential predatory behaviour or scams:
Requests to move conversations to private or off-platform channels
Excessive flattery or attention from strangers
Requests for personal photos or videos
Offers that seem too good to be true
Pressure to act quickly or secretly
Requests for money, gift cards, or financial information
Attempts to isolate you from friends, family, or community
4.3 For Young Users
Never share personal information with people you don't know in real life
Tell a trusted adult if someone online makes you feel uncomfortable
Never agree to meet someone you've only met online
It's okay to block or report people who make you feel unsafe
Nothing that happens online is your fault—always reach out for help if you need it
4.4 For Parents & Guardians
Talk to your children about online safety and appropriate behaviour
Encourage open communication about their online activities
Know what platforms and communities your children participate in
Teach children to recognise warning signs of predatory behaviour
Report any concerns about inappropriate contact with your child
5. Reporting Violations
We rely on our community to help identify and report violations of these Guidelines. All reports are taken seriously and reviewed by our Trust & Safety team.
5.1 How to Report
In-Platform Reporting: Use the report button available throughout the Service to flag content or users
Emergency Contact: For urgent safety concerns involving imminent danger, contact local emergency services (999 in UK, 911 in US, 112 in EU)
5.2 What to Include in Reports
When reporting violations, please include as much of the following information as possible:
Username or account ID of the person involved
Guild name or ID where the violation occurred
Description of the violation
Screenshots or other evidence (if available and safe to capture)
Date and time of the incident
Any other relevant context
5.3 Confidentiality
We treat all reports confidentially. We do not disclose the identity of reporters to the reported party, except where required by law. We will never retaliate against users who make good-faith reports.
5.4 False Reports
Submitting false or malicious reports is a violation of these Guidelines. Users who repeatedly submit false reports may face account restrictions or suspension.
6. Enforcement
We take a graduated approach to enforcement, with actions proportionate to the severity of the violation. However, serious violations—particularly those involving child safety—result in immediate and permanent action.
6.1 Enforcement Actions
Depending on the nature and severity of violations, we may take the following actions:
Warning: A formal notice that content or behaviour violates our Guidelines
Content Removal: Removal of specific content that violates our Guidelines
Feature Restriction: Temporary limitation of certain features or capabilities
Temporary Suspension: Temporary suspension of account access
Permanent Ban: Permanent removal from the platform
Guild Removal: Removal of guilds that systematically violate Guidelines
Law Enforcement Referral: Reporting to appropriate law enforcement authorities
6.2 Immediate Permanent Ban
The following violations result in immediate permanent ban without warning:
Any content or behaviour that sexually exploits minors
Predatory behaviour targeting minors
Sharing child sexual abuse material (CSAM)
Credible threats of violence
Terrorism-related content
Human trafficking
Attempting to evade a previous ban
6.3 Appeals
Users who believe their account was actioned in error may submit an appeal to [email protected]. Appeals are reviewed by a different member of our Trust & Safety team than the original reviewer. Please note:
Appeals for violations involving child safety are not accepted
Appeals must be submitted within 30 days of the enforcement action
Include your username, the action taken, and why you believe it was incorrect
We aim to respond to appeals within 14 days
7. Cooperation with Authorities
We cooperate fully with law enforcement agencies in investigating serious crimes, particularly those involving the exploitation of children.
7.1 Mandatory Reporting
We are required by law to report certain content and activities to authorities:
United States: Child sexual abuse material is reported to the National Center for Missing & Exploited Children (NCMEC)
United Kingdom: Child sexual abuse material is reported to the Internet Watch Foundation (IWF) and the National Crime Agency (NCA)
European Union: Reports are made to relevant national authorities as required by the Digital Services Act
Other Jurisdictions: We comply with local mandatory reporting requirements
7.2 Information Preservation
When we identify or receive reports of serious illegal activity, we preserve relevant account information and content for law enforcement. This may include:
Account registration information
Login history and IP addresses
Content created or shared
Communications relevant to the investigation
Any other information relevant to the matter
7.3 Law Enforcement Requests
We respond to valid legal requests from law enforcement agencies in accordance with applicable laws. We require proper legal process (court orders, warrants, subpoenas) before disclosing user information, except in emergency situations involving imminent danger.
8. Platform Safety Measures
We employ various technical and operational measures to keep Guildbase safe:
8.1 Proactive Detection
Automated systems to detect and remove known CSAM using PhotoDNA and similar technologies
Pattern detection for potential grooming behaviour
Spam and fraud detection systems
Content moderation tools and filters
8.2 Human Review
Trained Trust & Safety team members review flagged content and reports
Escalation procedures for serious violations
Regular audits of enforcement decisions
8.3 User Tools
Block and mute features
Report buttons throughout the platform
Privacy controls for your account
Two-factor authentication
9. Resources & Support
If you or someone you know is affected by any of the issues covered in these Guidelines, the following resources may help:
We may update these Guidelines from time to time to address new issues, reflect changes in our practices, or comply with legal requirements. When we make significant changes:
We will update the "Last updated" date at the top of this page
For material changes, we will notify users through the Service or by email
Continued use of the Service after changes take effect constitutes acceptance of the updated Guidelines
11. Contact Us
If you have questions about these Guidelines or need to report a safety concern, please contact us: