Learn how to manage your Guildbase subscription, update payment methods, view invoices, and handle billing issues.
Accessing Billing
Only guild owners can access billing settings:
- Go to your guild dashboard
- Navigate to Settings
- Click Billing
Screenshot: Billing dashboard
Current Subscription
Your billing page shows:
| Information | Description |
|---|---|
| Current Plan | Your active subscription tier |
| Billing Cycle | Monthly or annual billing |
| Next Payment | Date and amount of next charge |
| Payment Method | Card on file (last 4 digits) |
Upgrading Your Plan
- Go to Billing
- Click Change Plan
- Select your new plan
- Confirm the upgrade
How Upgrades Work
You're charged the prorated difference immediately. New features are available instantly. Your billing date stays the same.
Downgrading Your Plan
- Go to Billing
- Click Change Plan
- Select a lower tier
- Review what features you'll lose
- Confirm the downgrade
Before Downgrading
Make sure you're within the new plan's limits. If you have more templates than allowed, some will be unpublished (not deleted).
Updating Payment Method
- Go to Billing
- Click Update Payment Method
- Enter your new card details
- Save changes
We accept:
Viewing Invoices
Access all past invoices from the billing page:
- Go to Billing
- Scroll to Invoice History
- Click any invoice to download the PDF
Each invoice includes:
- Invoice number and date
- Plan details and billing period
- Amount charged
- Payment method used
Cancelling Your Subscription
To cancel and return to the Free plan:
- Go to Billing
- Click Cancel Subscription
- Choose whether to cancel immediately or at end of billing period
- Confirm cancellation
| Option | What Happens |
|---|---|
| Cancel at End of Period | Keep Pro features until your billing date, then revert to Free |
| Cancel Immediately | Lose Pro features now, receive prorated credit |
Your Data is Safe
Cancelling doesn't delete your guild or applications. Everything is preserved - you'll just be limited to Free plan features.
Failed Payments
If a payment fails:
- You'll receive an email notification
- We'll retry the payment after 3 days
- If it fails again, we'll retry after 5 more days
- After 3 failed attempts, your subscription is paused
To resolve a failed payment:
- Go to Billing
- Update your payment method
- Click Retry Payment
Act Quickly
Update your payment method as soon as possible. While your subscription is paused, Pro features are temporarily disabled.
Requesting a Refund
We offer refunds within 7 days of payment for unused service. Contact support with your invoice number and reason for the refund request.