Support tickets, ban appeals and reports in one place
Every community handles the same three conversations over and over: I need help, I want to appeal a ban, and I want to report someone. Handled in DMs, they land on whichever staff member is unlucky enough to be online, with no record afterwards.
Need help?
Pick a category and we will get the details up front.
Ban appeal
opened by Nova
Report a player
opened by Kestrel
General support
opened by Ash
Transcripts kept after closing
What you get with Support Tickets
Guildbase gives those conversations a home. Ticket panels with categories, a form up front so you get the details first time, transcripts kept afterwards, and a staff team that can see the whole queue rather than one person's inbox.
Ticket panels
Publish a panel where members open a ticket by category, so support, appeals and reports arrive separated rather than mixed together.
Forms before opening
Ask for the details up front — ban date, username, what happened — instead of spending the first four replies gathering basics.
Categories and routing
Each category can carry its own form and its own staff, so appeals reach the people who handle appeals.
Transcripts
Conversations are kept after the ticket closes, so a repeat appeal can be checked against what was said the first time.
Shared staff queue
Your whole team sees open tickets and who is handling them, rather than support depending on one person being awake.
Ticket analytics
See volume by category and how quickly tickets are handled, which is usually the first evidence you need more staff.
How it works
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01
Create the categories your community actually gets
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02
Attach a form to each so details arrive up front
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03
Publish a panel where members can open one
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04
Handle tickets as a team, with transcripts kept
Support Tickets FAQs
Can I run ban appeals through tickets?
Yes, and it is one of the most common uses. An appeals category with a form asking for the ban date, the reason given and the applicant's account of it means the first reply can be a decision rather than a request for basics.
Are transcripts kept after a ticket closes?
Yes. Closed tickets keep their transcript, which matters when the same person appeals twice or when a staff decision is questioned later.
Can different staff handle different categories?
Yes. Categories can route to different teams, so appeals, reports and general support each reach the right people.
Do members need a Guildbase account?
They sign in the same way applicants do, which is what ties a ticket to a real identity and to that person's history with your community.
Is there any reporting on tickets?
Yes. Ticket analytics cover volume and handling, which tends to be the evidence behind a decision to recruit more staff.
Support Tickets in practice
How communities in these games use it, with the application types they typically run.
Garry's Mod applications
Staff, gamemaster and job applications for Garry's Mod servers running DarkRP, MilitaryRP, SCP-RP and more.
Rust applications
Clan recruitment, whitelist and admin applications for Rust servers and competitive teams.
DayZ applications
Whitelist, group and staff applications for DayZ roleplay and hardcore survival servers.
Works with
Try Support Tickets on your community
Free to start, no card required. Bring your Discord server and set it up this afternoon.